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Accent On Travel's founder, Annette Stellhorn, is no stranger to river cruising. In July 2018, she took a group of 39 down the Danube with the all-inclusive Uniworld Cruises, for a boutique river experience. Learn more about her trip below! 

Let’s start with an overview

There were 39 of us on the 7-night cruise on Uniworld on the Danube river. On the SS Maria Theresa

The ship sails from Passau, Germany to Budapest. Every week it goes either way. Or it will start in Budapest and go back to Passau.

All the Uniworld ships are distinctly designed for the river they’re going to sail on. They’re designed not only physically but decoratively. So this one had a Viennese coffee shop on board, a painting of Maria Theresa, etc.

It’s one of the few truly all-inclusive river cruise experiences. All shore excursions. All trips, tips, meals, drinks, and tours. Because of the amenities on board and the inclusions it’s considered a truly luxury ship. 

With Uniworld, there’s an option to do shore excursions in every port that are complementary, ranging from more active activities like biking with a tour guide, to a coach city tour, to tours that will be more for travelers that have visited the destination before or insider travel. 

The off-the-beat path kind of experience

It’s called “do like the locals do.” 

They’re all locally guided. Then onboard they bring in local talent, musicians, and speakers. 

Is the fact that it’s all-inclusive sets Uniworld apart?

Absolutely. It distinguishes itself from the competition. It’s like a Viennese floating hotel. It has a masseuse on board. It has a gym. Award-winning dining. 

The clients (guests) do not have formal attire required. It’s relaxed for the client. 

Tell me more about the food. Any standouts?

Breakfast, lunch and dinner served in the main dining room. Dinner features a full a la carte menu featuring local favorites as well as American mainstays. 

Oh gosh, it’s all delicious. One of the standouts was really amazing and brought to my attention by one of my clients who owns a B&B – they do a fabulous job with gluten-free for those people who have Celiac. 

Every day, the food reflects the local fare in addition to the traditional American preferences. When we were in Hungary and we had Hungarian stews. In Germany, all  sausages and sauerkrauts. 

They took everyone to a Viennese concert. River cruises are always really culturally enriching, featuring the music and art of destination. So you may spend a morning bike riding and evening at a Viennese palace and concerts. 

They also offered a pub crawl so you had an opportunity to taste the local beers. 

So they really have something for everyone. 

I had 39 people for 12 days and not one complaint.

What was some of the feedback you got from clients? 

“It was the best vacation ever!”

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How do the accommodations compare? 

River cruises tend to be smaller cabins, but all the cabins on Uniworld are completely luxurious with upgraded amenities and toiletries. Fine bedrooms It’s so luxurious sometimes you don’t want to get out of bed! 

Was this your first time taking this route? 

It was my fourth. With AMA, Viking, and Uniworld. Viking’s philosophy is “we get you there, you decide to do what you want and you pay extra for it." Uniworld is the most all-inclusive. 

Who's the right person for a Uniworld trip? 

The right person for Uniworld appreciates the finer aspects of travel. They like to be doted on and they like those little extras that come from staying at a five-star hotel. If you like five-star hotels or all-inclusive luxury, you’re perfect for Uniworld. 

Wednesday, 08 August 2018 13:40

Boating on the Rhine with Viking River Cruises

In July 2018, Accent On Travel agent Katie Pickering went boating on the Rhine River with Viking River Cruises. The trip was a pleasure cruise for Pickering – she won a contest back in November – but was happy to give her insights as both a guest of the cruise ship and from her experience as a travel agent. 

Tell me a little bit about the trip. 

Perfect weather. Clear blue skies. We cruised down the Rhine River from Basel, Switzerland

The trip itself was spectacular and extremely educational from an agent’s point of view.  This cruise on the Rhine we had to do a lot of walking to get to the sight-seeing bus or into town.

That could be a challenge.

The river traffic was so unbelievably busy, which might have been a factor. 

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Tell me more about the agent’s perspective

Viking’s staterooms are great. Although they are small, there's plenty of storage. Those Scandinavians really know how to use every inch of space!

The ship was absolutely spotless. The service was phenomenal. The food was great.

Somebody taking their first river cruise would have been very happy. 

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Did travelers report any particular exceptional moments? Did you experience some yourself? 

One cute remedy I do want to tell you about: Several of the locks were under construction, which caused even more river traffic and backups.

When we got to Basel to fly home, we met people who were on a Scenic river cruise. They were complaining – they saw my Viking tags because they had been on Scenic – they said on day two of their tour, their captain announced they would be off-loaded in Reichstag, Germany and bussed to their final destination of Basel.

They blamed the construction of the lock and river traffic of that maneuver. Which was interesting because when we left Cologne our captain – we were floating closer and closer to the lock and the barge – and we thought, “he’s going to hit this barge!” 

We inched right next to this barge and all of a sudden we see two hands come out of the side of our ship with two bottles of wine and hand it to the captain of the barge. And we pulled away and when in front of the barge to be next in line to get through the lock.

So our captain was smarter than their captain!

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These are the anecdotes I love to do these interviews for. 

So that’s how you have to work going through the locks! That’s where experience comes in. 

We landed in Amsterdam. It was an absolutely gorgeous day. We went to the Rijksmuseum. Went to the Anne Frank house. Did all of the tourist things. 

Embarkation was a piece of cake. You didn’t have to wait. Everything was ready. Our room was ready. It was seamless. 

Interested in traveling to Alaska in July, June, or August? Accent On Travel Rehoboth Beach agent Sofia Hedman recently hosted a group for a  land and sea Princess Cruise to see America's northern wonderland. Here's her report. 

Tell me a little bit about the trip.  

It was really nice. We did four nights land ahead of time. One night on Fairbanks, three nights in Denali National Park, then took the group and the five-hour train ride. I have great photos of Alaskan wildlife! 

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Were there highlights of the trip from you as host?

A lot of people really liked the land portion. You don’t really what you would see on land when you’re on the cruise ship. Seeing caribou in their natural wildlife. Seeing bears. 

You get to see two different towns in Alaska. There was an eight-hour tundra wilderness tour. It was definitely a long day, but we saw a bear three feet away from our bus. He was just eating grass! 

The tour guide explained that you can’t drive your car in the park more than 30 miles or so, so all of these animals have grown up around these busses, which they are know are harmless and not a food source. They’re not fazed by them. 

We weren’t allowed to get off the bus, but you just saw the bear in its natural habitat, not caring that we were there. We also saw a caribou frolicking in the water. We saw steep mountain sheets. Denali was a really cool element added to the trip. 

What makes trip planning with Accent On Travel travel unique? 

We did a lot of things when planning the trip. We picked out summer because it was our favorite time of year. 

We picked the cruise and land travel so that people would have the opportunity to see everything. Princess does Alaska very well. They have their own exclusive lodges in the park and they’re the only line with their own train. It’s a great experience for the first-time Alaska traveler and little details like that the average traveler might not know.

Most of our travelers had never been to Alaska. It was really perfect as an intro to Alaska. If you had been many more times, we might have picked a different product for you. 

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Did you glean any new perspectives?

I learned more about planning this type of travel, which helps me better planning for our guests. Any experience like this helps you help your clients. 

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Did travelers report any particular exceptional moments? Did you experience some yourself? 

We had two days of glacier watching. They had naturalists and park rangers come up in a little boat to the cruise ships. They’re giving lectures and telling you about where they are. They have a little setup of artifacts. They work in the parks and know it like the back of their hand. It was really cool.

Another thing: The clients I took really liked having a host! I was there to ensure things ran smoothly. Any questions they had, I was the one finding out for them, so they didn’t have to handle anything. That’s the benefit of a hosted trip! 

In June 2018, Accent On Travel was welcomed to Silversea Expeditions 10th Anniversary Celebration in London, including a trip on the expedition ship the Silver Cloud. Here, we interviewed Accent On Travel owner, cruise veteran, and travel expert Annette Stellhorn on what made this event special – and what separates Silversea's experience from other luxury cruise lines. 

Tell me a little bit about the trip. 

The trip was the celebration of Silversea being in expedition cruising for 10 years. We were the guests of Manfredi Lefebvre D’Ovidio, Chairman of Silversea. We were thrilled to be a part of it.

Silversea sent us to London with the management and fellow guests. Next day they transferred us to the ship itself, docked at the London Tower Bridge location. We were able to board and explore the ship until it was time to sail away. They had a band playing, British flags.

They sailed out of the Thames, out towards Dublin, Ireland. It was a two-day sail, pure education and information on how they do expeditions differently than other cruise lines.

Expedition style explorations of unique destinations or off-the-beaten-track experience at world-famous sites. The no-motor coach style of sightseeing. 

Silver Cloud Expedition Ship Sailing under London Bridge

Did you glean any new perspectives on Silversea Cruises?

Comfort takes the edge off a day of explorationThere was a new perspective in that their rotation of ships is unique. They’re exclusively built for expedition travel. They are gutted and remodeled for the expedition style of exploration at that specific destination. For instance, they have a ship with a protective ice hull, built to go into the polar regions of the Arctic and Antarctic. And they carry a limited number of passengers.

The one that goes into the Galapagos has a completely different build.

The other thing that’s unique is that the chairman wants a comfortable experience when you’re not on tour. The dining room, food, and accommodations are much more comfortable than on a typical expedition ship. For example, the beds are normal beds as in a luxury hotel. Bathroom and bathroom amenities are like a luxury hotel. 

You might come back from a day of experiencing these phenomenal moments in your life, exhausted, and then you come back and have a wonderful place to relax and go to. 

Every cabin also has a butler – who needs a butler! But, it’s interesting, and in 92 cruises and 30 years of selling travel, we were shocked – the day before we were supposed to pack up before we go home the butler had taken the luggage out, cleaned it, and left a little note. And also said if you need any help packing, please call me. 

How is an expedition ship different from other luxury ships?

There's a casual-style of comfort on the expedition ships. You can go into the dining room in the middle of the day in your shorts and flip-flops in the Galapagos. You can go into the dining with your Uggs at night in the Arctic. 

Silversea Classic has more of that small boutique luxury style, but the expedition ships are different. What the chairman did was say, “Why do I have to go to Borneo and suffer when I have a ship that can go to Borneo and dock the ship at places you need normally need to go by motor coach?” “Why would we have to be in twin beds?"

I hate the word luxury. It should be "comfort."

 

Tell me more about the Silver Cloud.

This is the protective hulled polar ship. From the Arctic to Antarctic and back again. In the Arctic you go June-July-August, and in the Antarctic you go November-Dec-Jan-Feb. In between, they find unique destinations as they go from the North Pole to the South Pole. For instance, I will be in Japan, circumnavigating Japan and South Korea as they re-orient. 

The other thing they do is have onboard lecturers that are world-famous. I have a photo of a compass used by David Livingston in his world travels. They brought it on board! 

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They brought the sextant on board that was used by Charles Darwin. His pocket sextant. It’s about how the lecturers wrap you into the destination by these pieces. 

A slide from the geographical society of the landing of the penguins in Antarctica. You don’t know what you don’t know, is the thing. 

Let me tell you about the art onboard the ship: Victoria Falls, 1860. I have photos of all the historical details. The art matches the expeditions and it’s all replicas of historic art. Photos from original expedition guides. Animals and wildlife. The onboard artwork reflects where you’re going.

It places the travel as part of the history, the continuity of explorers. What else did the trip entail?

When we landed the expedition ship they took us into Dublin and we stayed in a phenomenal hotel, did a pub tour. Dublin downtown we loved. Silversea really sets up the client with the pre and post really nicely. 

We can get discounted business class seats for travelers that are the best prices available. Better than published rates. AoT and Silversea both offer pre- and post experiences. 

It’s an all-inclusive experience on board. On the expedition ships for the Arctic they include the life jackets, pre-travel. AoT does a lot of work to make sure everything works really nicely. 

You get a pillow menu! A body pillow. Buckwheat. Aqua plus. Fairfax. 

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It's such a nice attention to detail.

I’m like, “wow, this is crazy!” I have to take my own normally, but I won’t have to take my own. I pack light. 

Tuesday, 06 February 2018 08:55

World Cruise Tips: Planning for Months at Sea

02 2018 world cruise mainWhat is a World Cruise? These are massive journeys that typically span between 110 and 160 days in length and can have the same per-person cost as a midsized car. On the other hand, World Cruises offer the chance to see the world (or at least a decent part of it) with the luxury of unpacking just once. Our cruise experts here at Accent on Travel share the ins and outs of World Cruises.

But what do you need to know before you actually book a World Cruise? We've rounded up some of the most important world cruise tips to consider before you take the plunge and set sail for months on end.

Get More Value: Full World Cruises Come with Perks

02 2018 world cruise casual dinningFull World Cruise journeys can include perks like complimentary shore excursions, exclusive cocktail parties, and more.

If you book a full World Cruise – meaning the actual full-length voyage and not a shorter segment – you're in for some real, once-in-a-lifetime treats that go beyond the voyage itself. Many cruise lines arrange for special shore excursions, overland adventures, pre-cruise hotel stays, cocktail parties with VIP's from the line's corporate headquarters, and more. Luxury lines will typically take things one step further, throwing in perks like business class airfare and limousine transfer services between the ship and the airport.

Full World Cruise guests are also often treated to some very practical perks, like complimentary laundry and pressing services while onboard – and that can save you a bundle when it comes to packing for your journey.

Concerned about gratuities on mainstream or premium lines? Don't be – prepaid gratuities are typically included for Full World Cruise guests, along with a set amount of internet and / or satellite phone time. Perks vary from year to year and from line to line, so it's always a good idea to see what amenities your favorite cruise line is planning to throw in if you take the plunge on a full round-the-world journey.

You Should Be at One with The Sea Day

02 2018 world cruise relaxOne thing that first-time World Cruise guests often forget – and which experienced, repeat World Cruisers readily point out – is that you should be comfortable with sea days. Although the list of ports on the published itinerary reads like an explorer's dream book, cruise lines often leave out days the ship spends at sea for practical reasons. But make no mistake about it – crossing an ocean can take between five and six days, and some World Cruises can feature numerous stretches at sea. This is particularly true of voyages that transit the Pacific Ocean. Sailing from California to Hawaii to the South Pacific to Australia sounds great, but you should know that there are between four and five days needed to cross to Hawaii; two or three to most ports in the South Pacific, and three to seven to Australia. Bring some good books and some anti-nausea medications, and you should do just fine.

Shorter Segments or ‘Grand Voyages’ Can Be a Good Deal

02 2018 world cruise hal prinsendamCan’t swing a World Cruise? Ships like Holland America Line’s Prinsendam regularly sail longer ‘Grand Voyages’ to different parts of the world.

If you don't have the time or the money to take a full World Cruise, it's worth knowing that many lines split these massive voyages into shorter "segments." Instead of taking, say, a 120-day from New York to Southampton, you might be able to hop on from New York to Los Angeles. Or San Francisco to Hong Kong. These voyages – sometimes called "Grand Voyages" – can still be quite lengthy, with most running between 20 and 80 days. From time to time, however, it's not uncommon to see the odd 14 or 17-day segment; the perfect way to get that World Cruise feeling without having to see your boss's eyes bug out when you submit your vacation request.

Choose Your Cabin Wisely

02 2018 world cruise roomLast but not least, choosing the right cabin is more critical on a full World Cruise than it is on a typical holiday. If you book a cabin you're not particularly fond of on a weeklong run to the Caribbean, it's an inconvenience but not the end of the world. If you booked an Inside Cabin on a World Cruise in the hopes it would save you some money and you discover you're claustrophobic ... well, that's an entirely different matter.

Bigger cabins obviously cost more money, and there are certainly pros and cons to them. On a World Cruise, however – a "once-in-a-lifetime" journey for most of us – it may make more sense to splurge. After all, if you're going to be away for six months, you may want to have a balcony to enjoy. Then again, perhaps not. Guests in the most economically-priced staterooms are still treated to the same voyage and the same ports of call. It's important to balance out personal wants and needs with the financial implications of that decision; simply moving up a single stateroom category can dramatically increase the overall cost of your voyage.

Ready to go? So are we! Let the team at Accent on Travel help you plan your world cruise and check off one of life’s greatest bucket list opportunities. Call or email your accent on travel advisor today!

Ski ItalyThis month we are featuring Club Med; an all-inclusive, family-oriented international resort company. The Club Med concept emerged in hopes of uniting people across social and cultural lines through diverse outdoor sports and group activities back in 1950. Today, Club Med welcomes roughly 1.4 million guests a year to more than 65 Club Med resorts on six continents. From the exotic, including the Indian Ocean, France, Morocco, Brazil, and Thailand, plus new resorts in China and Italy to locales closer to home including Florida, and Mexico. From the stunning beaches of the Caribbean to the majestic peaks of the Alps, their unparalleled all-inclusive resorts let guests follow happiness to the four corners of the world.

A Club Med all-inclusive vacation truly includes everything - which means great value and convenient, stress-free travel. As guests you will enjoy seemingly unlimited sports (with top-tier equipment and instruction), enriching children's clubs, attentive G.O. hospitality (Club Med's extroverted, energetic team that is 100% dedicated to the happiness of their guests, called Gracious Organizers), gourmet dining options (with culinary specialties by international chefs), an endless pour of premium liquors, spacious accommodations (including designer suites, chalets and private villas), live entertainment, parties and shows. At each of their unparalleled worldwide resorts, they take care of everything so families can relax and enjoy each other - which is what matters most.

Call or email your accent on travel advisor to set an appointment to learn more about Club Med for your upcoming family vacation.

Thursday, 21 December 2017 09:04

Amazing Hawaiian Resorts on the island of Kauai

Koloa Landing ResortKoloa Landing Resort - southern coast of Hawaii’s island of Kauai

This is the perfect “Hawaiian” resort for honeymooners or families!  Recently completed construction in March 2017, this property boasts gorgeous villa style property ranging from studios to four bedrooms. All accommodations include a kitchenette or full kitchen that will come stocked upon request, in-room washer and dryer, comfortable outdoor patio and a luxury bathroom. There are six pools on the property two are adults-only pools.  When I stayed, there was 95% guest capacity and everyone was able to spread themselves out poolside without feeling crowded. Amazing chef on site who prepared a delicious buffet for the Luau.   We enjoyed great neighboring restaurants and shopping.

Something to note: This is an ocean view property but not ocean front. You will have to walk about 10-15 minutes to get to the beach; luckily this hotel has a shuttle service to take you.

Grand Hyatt HawaiiGrand Hyatt Kauai Resort & Spa – Southern coast of Hawaii’s island of Kauai

Wake up every morning to their amazing Hawaiian breakfast buffet situated with an ocean view. The staff will spoil you with some creative pastries and desserts of the island while you indulge in a delicious meal.  This hotel has eight pools, a lagoon, beachfront property with several restaurants.  Accommodations ranging from studios up to two-bedroom suites.  Another Hawaiian resort great for families or couples with so much room to spread out & enjoy this resorts fun and relaxing atmosphere.

St Regis Princeville North Shore KauaiSt Regis Princeville – Northeast corner of Hawaii’s island of Kauai

Located in the northern part of the island of Kauai lies this very luxurious Hawaiian style country club feel oceanfront property.  Perfect for golfers, the renowned Makai Golf Club is a Robert Trent Jones Jr golf course is on the property.  The expansive resort includes a beautiful pool with a sports shack for various ocean activities including paddle boarding surfing, etc. Accommodations range from single rooms to three-bedroom suites ocean view or garden views available. Great restaurants for any palate.  Hotel is expecting a facelift which will be happening in late 2019.  

Something to note: Very expansive secluded property includes beachfront property on the end side of a mile long golf course. 

When my boss asked me if I could fly to Montevideo to take part in the unveiling of Silversea cruises remodeled ship, the Silver Cloud, I honestly did not know where it was. After some googling, I realized that it was the capital city of Uruguay, which sits right next to the more popular tourist destination of Argentina. As a child, I often heard about Argentina, Peru, Brazil, Chile, and even Ecuador, however Uruguay was never really on my radar. Here are five reasons why Uruguay should be on your travel list.

  1. IMG 3877Beaches- Upon first arriving and transferring to the hotel, you cannot avoid the beautiful beach that is to the left of you. The beach sits in the upscale neighborhood of Pocitos and has a long boulevard (la Rambla) on the side of it where people walk, exercise and gather. In November, when I visited, Spring had just sprung and locals gathered to the beaches for some watersports since the weather was close to 80 degrees.

  2. Culture- I was lucky enough to get an insight into aspects of their culture such as their carnival season. We had a special performance with dancers in their traditional garb and it was truly fantastic. We also stopped by the Solis Theatre on our city tour. It’s Uruguay’s most famous theater, where locals often attend performances. Back before internet existed, the light on top of the theater would shine red on nights that performances were being offered. I could tell that Uruguayans valued music, theater, and dance as a form of expression during my short stay there.

  3. Architecture- The city was beautifully built. The architecture was incredible, and the city was very different looking than I had expected. My favorite building was Palacio Salvo, it houses apartments and offices, and was built by an Argentinian builder modeling it after some popular architecture in Buenos Aires. This building sits on the edge of one of the city’s squares. There were many squares, and parks which really gave Montevideo a nice, clean, and safe feeling.

  4. Wine- Believe it or not, Uruguay has fantastic wine! We visited a local winery called Juanico, and the winery owners explained how the climate in Uruguay is similar to that of Bordeaux, France. No wonder it was delicious!

  5. Easy access!- You can access Montevideo by a short 2 hour ferry ride if you already have Argentina on your travel agenda. This makes it easy to visit both countries during one vacation.
    If South America is on your bucket list, don’t forget about Montevideo, Uruguay. A 2-3 night stay there would be a perfect beginning or end to your South American adventure.
Monday, 04 December 2017 00:00

Zoerty Review

blue peacocksMy fiancée and I booked our trip relatively soon to departure. We were searching for an upscale, romantic and relaxing experience that was quick and easy to get to for just a few days. Zoetry had great pricing and we were thrilled to find it and excited for the trip.

We weeded through all of the people trying to sell us excursions in the airport and searched until we found an apple rep. He did not have our name on his arrivals clipboard but once we said Zoetry he took us right to our private hotel shuttle where they offered us water and sparkling wine and off we went. It was a quick and easy trip to Zoetry.

We got a tour of the hotel and then were loaded into a golf cart and taken to our room. All of the rooms in the resort are suites and have sweeping ocean views - stunning!

The food and beverage at the restaurant is hands down the best food I have ever had at an all-inclusive! We were always asked by the attentive staff if there were any allergies or preferences and all items were noted with vegetarian, healthy, or gluten free. All changes I asked for were quickly and easily accommodated. The margaritas were amazing. My fiancée enjoyed his first ever pina colada pool side! The wine cellar features fantastic wines from all over the world and it was wonderful to be able to enjoy our favorite French wines while eating delicious Mexican inspired dinners!

One of the other features that really makes this hotel stand out for me is the marina. We had an all-day boat excursion to Isle Mujeres included as was an evening Catamaran cruise for approx. 1.5 hours with sparkling wine. There was an entire fleet and professional crew ready with a large selection of boats and trips or plan your own.

Yoga is offered every day and Fabby who teaches it is friendly and warm and works with everyone; from faithful practitioners to those who just want to try it out.

Gym was small but user friendly. We had to wait a few times for a piece of cardio equipment. The earlier you go the better of course.

The spa was overpriced, being almost double what we are used to living in an upscale resort town. We did not opt to use any of the services. We did hear some guests who used it raving about it.

We would absolutely go back and make more use of the marina and enjoy the exceptional food and beverage team but we would confirm our room type 3 times beforehand since we were originally placed in a room with 2 double beds.

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Top 10 Tips to Know When Renting an Italian Villa - from our Villa Reservation Team.

20171009 134733 bestJust back from a recent trip to Italy where she stayed with 6 other couples in a luxurious Italian Villa, Accent on Travel owner and travel aficionado offers up her tips to book your next Italian Villa vacation.

  1. Keep in mind all deposits are nonrefundable so when you are gathering up friends or family, let them know that their money is not coming back if they have to bail out of the trip unless they buy ‘travel insurance’.

  2. Count on and confirm all the service quotes include the countries VAT taxes and ‘service fees’.

  3. Confirm the contract with the Villa notes what exactly is included - maid service may not be daily or may cost more for more people staying in the villa, heating, air-conditioning may or may not be included.

  4. Tips for the staff are not included and are expected - just find out how much is the traditional amount.

  5. Plan on transportation daily needed - a run to the wine store, grocery store, in town shopping, and touring - ask and have a plan for those needs/desires.

  6. Double check ‘how many the villa sleep’s - it could be single rooms, twin beds, double beds, etc - get specific before you commit if you care about bedding.

  7. Although sheets and towels and paper goods are included, nothing edible or drinkable is included unless it is stated in the contract.

  8. Plan on renting in ‘hot spots’ 8 - 18 months in advance especially during prime seasons - ie wine country.   

  9. Who is paying when something gets broken.  Yes, it happens - a lamp, table, etc

  10. Luggage handling is not included so advise your friends and relatives to pack light to haul their own luggage to their room.  

 

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